September 2026 updates - Automation rule builder, clearer unread-message emails and more

In September at NeetoChat, we focused on a redesigned automation rule builder where each rule reads like a sentence, and unread-message emails that tell visitors which conversation you replied to.

Here's everything we shipped in September 2026 in NeetoChat.

Every workspace now uses the redesigned automation rule builder. Each rule reads like a sentence, such as assigning conversations that start on your pricing page to a sales agent, so you can see what a rule does at a glance. The two email actions are now one, where you pick the recipient. Your existing rules keep working and open in the new builder.

Earlier, every unread-message email had the same subject, so a visitor with several conversations could not tell which one you had replied to. The unread-message email now names the conversation, using its title or the visitor's first message. Its Reply now link opens that conversation on the page where it started.

The browser tab on the chat page NeetoChat hosts for your visitors now shows your workspace name instead of NeetoChat branding, so visitors see your name in their browser tabs, not ours.

• Agent replies that a visitor has seen no longer go back to Delivered, so visitors no longer get unread-message emails about replies they have already read.

• Images inside a visitor's email reply now show in the conversation and no longer disappear after two weeks.

• Message text in the recent-activity email sent to conversation followers is now left-aligned, matching the chat.

• Private notes that start with a mention now use the same font size as other messages in the conversation.

• A visitor's pre-chat and post-chat answers are no longer lost when two updates to their details arrive at the same time.

• The unread-message email to the assigned agent now includes AI Assistant replies, not just the visitor's messages.

That's everything we shipped in September. Follow us on X (Twitter) and LinkedIn for the latest updates, subscribe to our YouTube channel, or join our Slack community to share feedback and feature requests. See you next month!